Privacy Policy.

We have been helping people to maintain or regain their mobility since 1919. For us, digitalising the treatment process means protecting your freedom of movement in the digital world as well. For this reason, it is important for us to tell you about the personal data we collect, how we use these data and what your options are.

General data protection notice

Ottobock’s success depends not only on the global flow of information that is linked between the Ottobock companies, employees, customers and patients, but above all on the confidential, secure handling of personal data.

Controller

Ottobock SE & Co. KGaA

Max-Näder-Straße 15, 37115 Duderstadt, Germany

Data Protection Officer

Data Protection Officer of the Legal Entity: confidentially via contact form.

Use of our website

Secure delivery of the website

When you visit our website, the web server temporarily collects the following information in order to deliver the website contents and saves it in what are called server log files:

Categories of processed data

- Browser type and browser version

- Operating system used

- Referrer URL

- Browser string

- Hostname of the accessing computer

- Time of the server request and

- IP address

Purposes

Ottobock has an interest in the secure and functional operation of the website. The logged data are used, in particular, for the purpose of data security and to defend against attempted attacks on our web servers. We reserve the right to analyse anonymised data sets for statistical purposes.

Legal basis

We have a legitimate interest in ensuring data security and smooth operation.

Retention periods and criteria for determination:

Data are erased within no more than 180 days.

Contact form and contacting us

Since it is not possible to address all requests immediately and completely with the information provided on our website, we give you the option of submitting an enquiry directly to the specialists at Ottobock. We offer various contact channels for this purpose on our website.

When you contact us, we process the following categories of data, for example:

Contact information

- First name, last name

- Address (private, practice or business address, customer number)

- E-mail address

- Phone

Information on specific topics

- Medical field

- Your relationship with Ottobock (e.g. interested party, user, medical supply company, etc.)

- Contents of your enquiry

- Information specific to the enquiry

We use an asterisk* to label and identify mandatory information in contact forms that is essential in order to respond to your enquiry.

Purposes

Ensuring that your enquiry is handled efficiently according to Ottobock’s quality standards. This includes recording, assigning and handling of the enquiry by the respective company departments.

Legal basis

We have a legitimate interest in processing these data to handle your enquiry.

When you use the contact form to indicate to us that you are interested in procuring our products and services, this is an enquiry with contractual relevance.

Insofar as you disclose special categories of personal data in your enquiry, e.g. data concerning health, processing is based on fitting or treatment in the healthcare sector.

Retention periods and criteria for determination:

When you submit a contact request to us, these data are stored by us for the duration of handling the enquiry. Whether subsequent storage is required depends on separate retention obligations related to your enquiry.

When and how we share data with third-party providers

Information on the use of cookies and other technologies

We use cookies and other technologies to ensure the security and proper functioning of our website, and to offer relevant products and services to you. At the end of this page under data protection settings, you will find further information and can amend or revoke your consent at any time.

Hyperlinks to third-party websites

We use hyperlinks to third-party websites on our website. You are transferred to the third-party website only after clicking a link. Your data are processed on such websites by the third-party provider under their responsibility.

Your rights.

You have the right

a) to request confirmation whether we process personal data relating to you. If this is the case, you have the right to information regarding this processing.

b) to request the correction and/or completion of incorrect and/or incomplete data.

c) to revoke consent you have given at any time with future effect.

d) in certain cases, to request the erasure of data.

e) under certain conditions, to request the restriction of processing.

f) under certain conditions, to data portability, i.e. you can receive your data that you have provided to us in a structured, commonly used and machine-readable format or have those data transmitted to another controller.

g) to lodge a complaint with a supervisory authority.

Right to object

You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you that takes place based on our legitimate interest. This also applies to profiling based on these provisions. We will then no longer process the personal data, unless we can demonstrate compelling legitimate grounds for processing which override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

Where personal data are processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing. When you object to processing for direct marketing purposes, the personal data will no longer be processed for such purposes.

Who we share data with.

We share data with processors, companies commissioned by Ottobock for the processing of data within the applicable legal framework (service providers). In this case, Ottobock is still responsible for the protection of your data. Our processors are carefully selected, bound by our directives and reviewed by us regularly. We engage only processors that offer sufficient guarantees that suitable technical and organisational measures are implemented to ensure that processing is in accordance with the requirements of the applicable data protection laws and the protection of your rights is assured.

We share data with private entities that provide services for you under their own responsibility and/or under a contract with Ottobock. This is the case insofar as you request services of private entities from us, consent to their involvement, or we involve private entities based on legal permission. Insofar as we nevertheless disclose your data to third parties in the course of processing, transfer data to them or otherwise grant them access to the data, this too is based exclusively on one of the aforementioned legal bases.

We share data with government entities to whom we transfer certain data due to legal obligations.

Transfer of personal data to countries outside the EU and EEA.

We may transfer your data to entities based outside the European Union and/or the European Economic Area. In this case, we ensure prior to the transfer that, outside of exceptional cases permitted by law, the recipient has either implemented an adequate level of data protection (e.g. through an adequacy decision of the European Commission, suitable guarantees such as the agreement of what are known as EU standard data protection clauses of the European Commission with the recipient) or you have given your express consent.

Changes to this privacy policy.

We revise this privacy policy in case of changes to this website or as warranted on other occasions. The respective current version can always be found on this website.